Governance-First Digital Transformation: Shayne Whitehouse on Modernising Cities, Councils & the Built Environment
Shayne Whitehouse — founder of UrbanTech Plus
In this in-depth conversation, Shayne Whitehouse, Founder of UrbanTech Plus, shares his perspective on why true digital transformation begins with governance not technology. With extensive experience working across Australia’s built environment, Shayne explains how misaligned decisions, fragmented data, and disconnected workflows continue to hold back councils, asset owners, state agencies, and major delivery programs.
Shayne introduces his Governance-First Digital Transformation approach, which focuses on creating clarity and consistency across the full lifecycle from strategy and planning through delivery and operations. Rather than layering new tools onto broken systems, he emphasizes fixing structural gaps first, ensuring that digital platforms are grounded in strong governance, accountability, and evidence-based decision-making.
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