Global ACII “Accelerating Continuous Improvement & Intelligence” – Emotional Intelligence
Ian Erskine — Managing Director & CEO, ACI Global & E-Quip
What happens when we become better at understanding our own emotions and the people around us?
In his 94th XRAISED conversation, Ian Erskine, Managing Director and CEO of ACI Global and e-Quip, brings more than four decades of experience in organisational quality, people development, governance and continuous improvement to a timely discussion about Emotional Intelligence and the launch of Global ACII (Accelerating Continuous Improvement & Intelligence).
Ian explores why emotional intelligence matters in a world increasingly influenced by AI, and why understanding our own strengths, weaknesses and emotions can be just as important as understanding the technology around us. He looks at the four key areas of emotional intelligence — self-awareness, self-management, social awareness and relationship management — and how they can shape everyday leadership, communication and decision-making.
The conversation then moves into how emotional intelligence can actually be developed, including the role of feedback, recognising personal strengths and weaknesses, learning to respond rather than react, and using outside perspectives to identify blind spots.
He also shares how ACI’s work with the Hogan 360 Degree Assessment can help people understand where they are today and where they can continuously improve. From there, the discussion widens to the organisation as a whole: how stronger emotional intelligence can influence people engagement, organisational culture, trust, leadership and sustained success. Continuous improvement is not only about improving systems and processes, but also about strengthening the people and intelligence that drive them. That’s a simple but very significant idea at the heart of Global ACII.
As AI continues to reshape how we work and make decisions, developing our own emotional intelligence becomes an important part of staying resilient and future-ready. The question is not whether we should use technology, but how we can use it while keeping human judgement, relationships, and our own intelligence at the center of how we work.
ACI Global: https://www.aciglobal.com.au/
e-Quip website: https://e-quip.com/
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