Joel Frenette on Human-Centric AI, Award-Winning Innovation, and the Future of Travel at TravelFun.Biz
Joel Frenette — CTO of TravelFun.Biz
In this inspiring interview, Joel Frenette, Chief Technology Officer of TravelFun.Biz, joins Xraised to explore how human-centric artificial intelligence is reshaping the travel industry without losing the human connection that makes travel meaningful. As the CTO of an award-winning host travel agency, Joel has played a pivotal role in developing the world’s first AI-based training program designed specifically for travel agents, earning a prestigious Magellan Award for innovation in travel technology.
During the conversation, Joel shares the story behind this groundbreaking AI training platform and what makes it truly unique: its focus on empowering agents rather than replacing them. Built with empathy at its core, the platform helps travel professionals improve efficiency, lead generation, and customer service while preserving emotional intelligence and personalized connection elements that are essential in hospitality and travel.
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