Quality of an Organisation - Objectives Targets and Communication
Ian Erskine — Managing Director & CEO, ACI Global & E-Quip
ACI Podcast Episode 78: In this episode, we sit down with Ian Erskine, Managing Director and CEO of ACI Global and e-Quip, for the 78th episode in his ongoing Xraised series. Ian brings over 40 years of experience helping organisations across global industries achieve excellence, corporate social responsibility, and sustained success through Accelerating Continuous Improvement.
This conversation focuses on one of the most practical and often misunderstood areas of total quality management: how organisations set objectives and targets, communicate them meaningfully at every level, and create the conditions for people to genuinely own their performance.
Ian explains what it looks like day to day when an organisation truly gets its objectives right, and why a people focus aligned to the customer is the only ethical foundation for achieving them. He walks through the difference between going through the motions and real accountability, and introduces the concept of Key Personal Performance Indicators, KPPIs, as the bridge between individual contribution and organisational goals.
The conversation also explores the critical role of communication, both vertical and horizontal, and why clarity from the very first day of onboarding sets the tone for everything that follows. When people understand the vision, the mission, and where their own targets fit within the bigger picture, sustained success stops being a target and starts becoming a culture.
Ian also introduces how ACI Global's ISO e-Quip Quality TQM Software and the 360 Degree Professional Development Review PDR Profile give organisations the practical tools to move from goal setting to continuous professional development, compliance through conformance, and future ready leadership at every level.
This episode is essential for leaders seeking to align quality, people, and performance to build resilient, future ready organisations.
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